Return and Exchange Information

We are dedicated to providing our customers with the very best service. If you are unsatisfied for any reason, please contact our Contact Service Team at info@thmixx.com to request a return and to receive a RMF (Return Merchandise Form).


Returns are accepted within 7 days of receiving your package. We ONLY accept returns for items that have not been worn, altered, washed, or damaged. Please pack and ship the items you wish to return with all tags attached. All returns will only be issued Store Credit (no cash refunds given) or you may also exchange it for another size or item of equal or lesser value. Store Credit issued has no expiry date, and you may use it at any time you want.


Please note that shipping costs are expenses incurred during product returns. Express shipping costs are non-refundable and will not be reimbursed to customers who have paid for this extra service.


Please note: As a customer, you are responsible for the return shipping costs and we recommend that you use a service with tracking and/or insurance.(Thmixx will not be responsible for items lost during return shipping).


To ensure speedy service, please have the following information ready when you email us at info@thmixx.com:

  1. Your order number
  2. Product Name of items
  3. Reason for request

Requirements of Return

  • Changed Mind request
  • Wrong item delivered
  • Defective item
  • Damaged (In Transit)
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